NYC’s 311 Hotline Handles Wacky Calls

Posted by admin | Posted in 311 nyc | Posted on 28-12-2010-05-2008

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In addition to serious calls, NYC’s 311 hotline operators receive some off-the-wall questions. Operator Sherri Hill, one of 290 operators, says her strangest call came from a man who wanted to report a UFO.  Some other crazy questions: “can I claim my dog on income taxes?” and “who won ‘American Idol?’”

The center handles about 50,000 calls daily. The top 3 record 311 call days were Feb 25, 2010 when there was a big snowstorm; Dec. 20, 2005, the date of the NYC transit strike; and August 14, 2003, the date of the Northeast blackout.  at an accompanying website, nyc.gov/311,  users can file and check the status of complaints immediately. NYers can also download a free 311 iPhone app.

AM New York

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